Delivery | A&A Custom Woodworks

Canterbury & Ely Shipping

UK Mainland: you have 3 options:

- Hand delivery by me or our driver: £175

- Freight (pallet): £100. Please note, depending on your the access to your house, you may need to collect from the depot.

- Arrange Your Own Collection: please email me in advance if you would like to arrange your own collection.

Non-Mainland UK, EU and Europe: shipping will be calculated on your location. Please email via the appropriate product page for your personal quote. The item will be shipped on a pallet, with a separate caster board, so you will need a friend or family member to help on delivery.

Rest of the World: I'll be upfront: this will be expensive. It'll be shipped in the same manner as European addresses (see above).

All shipping is fully insured and tracked.

Shipping will likely be subject to taxes and duty at the destination country. Alder & Ash Custom Woodworks are not liable nor responsible for any additional costs incurred. Please contact your local / national tax office for clarification of potential fees.

If you would like a custom quote before ordering, please email me.

Important Info

Delivery rates apply to each item. If you would like to order multiple items, please email me for a custom shipping quote before ordering. All items are sent fully insured, tracked and traced. I will email you the tracking information as soon as it is booked, including the courier company name, tracking URL and estimated delivery date. If you have any questions, please do email me.

DDP Services (Delivery Duty Paid): This has been applied to all EU and USA delivery options for pedalboards ONLY. This service means you pay the import duty at checkout, so you won't have to pay anything once the board arrives in your country. This makes it easier and quicker for you. Each rate is calculated on the purchase price, and covers any taxes due. If you would like a custom quote, please email me before ordering.

If you are in a non-EU or USA country, and would like a quote for a DDP service, please email me before ordering.

Please Note: I cannot delivery to PO Boxes anywhere in the world. This is due to restrictions placed by the couriers. If you place an order with a PO Box as the delivery address, I will email you to arrange a different address.

If you choose to use a 3rd party courier (common with Far East deliveries) please note that the insurance on postage only covers the parcel until it arrives at your chosen courier.

Ukraine & Russia: due to the current situation, and in line with the UK government's sanctions, UK-based couriers are not delivering to these countries. Please do not place an order that has a delivery address in any of these countries. It will be cancelled immediately.

Pedalboards

Build time is currently 8 week minimum for commission builds. This is subject to change at any time. If this changes, we will notify you by email.

- UK delivery is FREE.

- EU delivery: this is a Delivery Duty Paid service. You will not have to pay any further costs. The actual cost is higher, but I pay for part of it, to keep costs as reasonable as I can.

- Up to £400 = £90 delivery

- Up to £500 = £112 delivery

- Up to £600 = £132 delivery

- Above £600 = £153 delivery

If you would like a custom delivery quote, please email me before ordering.

- Non-EU European Delivery is £65.

- USA delivery: this is a Delivery Duty Paid service. You will not have to pay any further costs. The actual cost is higher, but I pay for part of it, to keep the cost as reasonable as I can.

- Up to £400 = £100 delivery

- Up to £500 = £150 delivery

- Up to £600 = £200 delivery

- Above £600 = £250

If you would like a custom shipping quote, please email before ordering.

- Canada delivery is £100.

- Middle East is £100.

- Far East delivery is £125.

- South America delivery is £150.

- Australia, NZ and Papua New Guinea delivery is £150.

- The rest of the world is £120.

Stock Orders:

Delivery will be sent the next working day via tracked and signed for courier.

If a new case is added to the order, or any alterations are made to the board, you will be notified of the delivery time on an individual basis. This will always be the quickest time possible.

Delivery prices are as above.

If you have any questions, please contact us at alderandashcustomwoodworks@gmail.com

Oxford Rack Shipping

UK Mainland: shipping will be via DHL. Flat rates apply:

- Rack only: £50 (1 parcel)

- With drawers / cabinets: £100 (3 parcels)

If you would like a custom quote for pallet shipping, or hand delivery - if you're near Rochester, Kent - please email.

Non-Mainland UK, EU and Europe: shipping will be calculated on your location. Please email via the appropriate product page for your personal quote. The item will be shipped on a pallet, with a separate caster board, so you will need a friend or family member to help on delivery.

Rest of the World: I'll be upfront: this will be expensive. It'll be shipped in the same manner as the Europe (see above).

All shipping is fully insured and tracked.

Shipping will likely be subject to taxes and duty at the destination country. Alder & Ash Custom Woodworks are not liable nor responsible for any additional costs incurred. Please contact your local / national tax office for clarification of potential fees.

If you would like a custom quote before ordering, please email me.